RETURNS & REFUNDS
Thank you for shopping with Tourism Board Unofficiale Ltd. This Refund Policy outlines our procedures regarding refunds for purchases made through our Shopify online store.
Refund Eligibility:
If you are unhappy with any tbu products please let us know and we’ll make sure things are resolved swiftly.
If you would like to return or exchange an item from the UK please just drop us an email via the get in touch page.
Please ensure any items are returned unused and in original product packaging. all items for refund or exchange should be unwashed and in their original condition.
Tourism Board Unofficiale Ltd is not liable for the cost of returning items.
Refund Process:
Refunds for damaged or defective items will be processed within 5 days upon approval of your claim. The time taken for the refund to reflect in your account may vary depending on your financial institution.
Contact Us:
If you need to request a refund or have any questions regarding our refund policy, please contact us at:
Tourism Board Unofficiale Ltd
Unit B3D Sunderland House, Sunderland Street, Macclesfield, Cheshire, SK11 6JF
Email: hello@tourismboardunofficiale.com
Exceptions:
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Sale or Clearance Items: Sale or clearance items are typically not eligible for refunds unless they are damaged or defective upon receipt.
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Digital Products: Due to the nature of digital products, we do not offer refunds for digital downloads or services unless the product is faulty or not as described.
Cancellation Policy:
Orders can be cancelled and refunded before they are processed and shipped. Once an order has been shipped, it is subject to the terms of our refund policy.
Policy Changes:
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Last updated: 08/05/2026
